At Chinaya Collections, we strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied, please review our refund and return policy below.

Return Eligibility

Products can be returned within 5–7 days of delivery if they are unused, unwashed, and in their original condition with tags and packaging intact.

Non-Returnable Items

Customized products, sale items, and certain fabrics may not be eligible for return unless they arrive damaged or defective.

Return Process

To initiate a return, please contact our support team with your order details and reason for return. Once approved, you will receive instructions for returning the product.

Refund Policy

After receiving and inspecting the returned product, refunds will be processed within 5–7 business days. The amount will be credited to your original payment method.

Exchange Policy

We offer exchanges for defective or damaged items. If you receive a faulty product, please inform us within 48 hours of delivery with proper proof (images or video).

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, kindly contact us immediately. We will ensure a quick resolution, including replacement or refund.

Shipping Charges

Shipping charges are non-refundable. In case of returns, customers may need to bear return shipping costs unless the product is defective or incorrect.

Contact Us

For any return, refund, or exchange-related queries, feel free to contact our support team. We are always here to help you.